Frequently Asked Questions
Everything you need to know about your CULTIZM experience.
What is the standard delivery time for international orders?
We offer worldwide shipping via FedEx and DHL. Depending on your location, delivery typically takes 2-5 business days for express shipping and 5-10 business days for standard shipping.
How do I return an item for an exchange or refund?
You can return any unworn and unwashed items within 14 days of receipt. Please use our online return portal to generate a shipping label and include all original tags and packaging.
Are duties and taxes included in the price?
For orders within the European Union, VAT is included. For international orders outside the EU, custom duties and local taxes may be applied by your local authorities upon arrival.
Do you offer hemming services for raw denim?
Yes, we provide a professional chain-stitch hemming service on a selection of our raw denim products using original Union Special machines to ensure an authentic finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options in select regions.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.